The entity responsible for processing your personal data is:

TCM Mandarin GmbH

CHE-115.010.249

Forchstrasse 108

8032 Zurich

The collection and processing of your personal data is primarily for the purpose of communicating with you, including marketing and relationship management. In particular, we use communication and core data. We may also collect and process personal data to fulfill and process the treatment contract. Based on your use of our website, we process your data for the purposes explained below.

When you visit our website, we automatically collect general technical visit information in so-called log files. This includes, for example, the IP address of the device used from which the visit is made. The collection and processing of these log files enables the use of our website (connections), to permanently ensure and increase the security and stability of our systems, to enable the optimization of our internet offer, as well as for internal statistical purposes.

You may subscribe to our newsletter. We process the data collected in this process to inform you about our practice and general developments in the field of TCM/Health. You may unsubscribe from the newsletter at any time by sending an e-mail to info@tcm-mandarin.ch.

You may contact us via contact form, chat or e-mail. We process the data collected in this way to understand your inquiry and to get in touch with you and, for example, to make an appointment.

You can book an appointment with us online. We process the data collected in this process to record and prepare the appointment and to create a patient profile.

We treat your personal data confidentially and disclose it only to those third parties listed in this privacy policy.

For various administrative activities, our practice uses external service providers. These external service providers may gain access to your personal data due to their activities. However, they are contractually obligated to treat your personal data as confidential at all times. In this context, your personal data may be disclosed to the following recipients in particular:

• Fiduciary, in connection with the keeping of accounts and the preparation and dispatch of invoices,
• Tax advisors, if necessary for the preparation of tax returns,
• IT service companies, which provide the software programs and services we use, as well as the administration of the website,
• Debt collection companies, if we need to enforce our performance through debt collection procedures,
• Law firms, if a dispute arises from the treatment contract,

In addition, we disclose your personal data to health insurance companies and insurers, in particular in connection with the billing of the services we provide. We may also disclose your personal data to offices and authorities, such as the cantonal or federal health authorities, if this should become necessary in connection with the management of our practice and the licenses granted.

We may also disclose your personal data to other medical and health professionals (such as doctors, practitioners of natural medicine, etc.) if necessary, in connection with a medical treatment, e.g. to obtain second opinions, to obtain supplementary information or to ensure deputization. If necessary in connection with the medical treatment, we may consult other medical and health professionals (e.g. your family doctor) for information about your medical history, and in this context disclose that you are undergoing treatment with us.

Your personal data (such as your health condition, suggestions for therapy, etc.) may also be shared with your relatives.

We do not disclose personal data with individuals or institutions outside of Switzerland.

When communicating via unencrypted e-mail, there is a risk that data may be lost, intercepted, or manipulated. The confidentiality of data cannot be guaranteed when transmitting via unencrypted e-mail. The same applies to messenger services. We cannot guarantee the confidentiality of communication via unencrypted e-mail and messenger services. If you contact us via e-mail, messenger or similar services, we understand this as consent to use these communication channels. We also reserve the right to contact you through these communication channels.

Cookies are small units of information that can be used to uniquely identify your browser and to store other information such as your online preferences. When you visit our website, cookies are automatically stored on your terminal device. Cookies help to make your visit to the website easier, more pleasant, and more meaningful. We employ the following types of cookies:

-          Technically necessary cookies: These cookies are mandatory for the functioning of our website and cannot be disabled in our systems.

•  Functional cookies: These cookies enable the provision of improved functions and personalization. They may be set by us or by third parties whose services we use on our website.
•  Analytics cookies: these cookies allow us to count visits and identify sources of access to determine and improve the performance of our website.
• Marketing cookies: These cookies and other tracking technologies allow us to show you personalized advertising.

You may set your browser to block all cookies. However, this may result in some areas of a website malfunction in some areas. 

If you have any questions regarding the processing of your personal data or about exercising your rights under Swiss data protection laws, please contact us at info@tcm-mandarin.ch. 

We reserve the right to update and adapt this privacy policy at any time without prior notice. The current version published on our website applies.

By using our website, you agree to these conditions and the corresponding processing of your personal data.

Privacy policy version from 11.8.2023